Exhibition Technical Manual
Dear Exhibitor,
This webpage contains important information designed to assist you in preparing for the WSPID 2025 Exhibition.
The Exhibition will be held in conjunction with The 14th World Congress of the World Society for Pediatric Infectious Diseases (WSPID 2025), which will take place on 28-31 October 2025 in Bangkok, Thailand.
The exhibition floor plan has been designed to maximize the exhibitor’s exposure to the delegates.
Please read all the information in this webpage. It will take you very little time now and could save you a great deal of time later.
Please forward this link to everyone who is working on this project, including your stand builder, as it contains useful information about the Congress.
For further support please contact us at:
Ivette Sabau
Exhibition & Industry Coordinator
Each exhibitor/supporter has received an e-mail with login details to access the Portal. The Portal enables Supporters and Exhibitors to:
- Submit Company logo and profile
- Order exhibitor badges
- Order Lead retrieval (Badge scanners)
- Submit booth drawing (for “Space Only” booths)
- Submit other deliverables as per contract
To access the Portal, please click here.
Important Notes:
- The login details have been sent to the person signing the contract. This person is responsible for passing on the login details to a third party if needed.
- Access to all Portal services will be available only after submission of your company profile and logo.
- Only deliverables as indicated in your contract, should be submitted via the Portal. Items not included in your contract will not be processed.
ACTIVITIES | DATES | HOUR |
Exhibition Set-up | Monday. 27 october 2026 | 09:00 – 15:00 – Space Only Booths 15:00 – 22:00 – All booth Types |
Monday. 27 october 2027 | 15:00 – 22:00 – All booth Types | |
Tuesday. 28 october 2025 | 08:00-11:00 quiet set up and Decoration Only | |
Exhibition Opening Hours | Tuesday. 28 october 2025 | 12:00-20:00 End of Welcome reception |
Wednesday. 29 october 2025 | 10:00 -17:00 | |
Thursday. 30 october 2025 | 10:00 -17:00 | |
Friday. 31 october 2025 | 10:00 – 14:00 | |
Dismantling / Breakdown | Friday. 31 october 2025 | 15:00-22:00 |
Timetable is subject to change.
Important notes:
- All stand construction staff are required to wear the necessary safety shoes and hard hats for the duration of build-up and breakdown of the exhibition. Failure of contractors adhering to the dress code above will result in prevention of entry or removal of staff until such time that the staff member is equipped with the correct safety gear and branded clothing.
- Empty crates and packaging material must be removed after set-up and no later than Tuesday, 28 October at 10:00.
All aisles must be clear of exhibits and packaging materials to enable cleaning. - Set-up on Tuesday, 28 October – Keep noise levels to a minimum in order not to disturb the sessions in the adjacent halls.
- All exhibitors should be in their Booth 30 minutes before the official opening hour.
- Please do not leave any visible valuable articles at your stand. Please consider hiring security for your stand before/after exhibition Operation hours if needed.
- Dismantling of the stands before the official hour is not permitted.
- It is the exhibitor’s responsibility to dispose of all materials after dismantling. Any equipment display aid to other material left behind after Friday, 31 October at 22:00 will be considered discarded and abandoned. Any charges incurred for waste removal will be sent to the exhibitor.
Welcome Reception
You are cordially invited to the Welcome Reception which will be held in the exhibition area on Tuesday, 28 October right after the Opening Ceremony ends. Exhibitors are asked to please man their booth during the Welcome Reception in the exhibition area.
Action Item | Deadline | Contact Person |
---|---|---|
Company logo and profile | As soon as possible and no later than Monday, 22 September |
Via Kenes Exhibitor’s Portal https://exhibitorportal.kenes.com For enquiries, please contact Ivette Sabau. E-mail: isabau@kenes.com |
Booth design for approval (applicable for ‘Space Only’ booths) |
Monday, 15 September | |
Text for Fascia (applicable for Shell Scheme booths) |
Monday, 29 September | |
Lead Retrieval Barcode Readers Order | Monday, 13 October Onsite rate will be applied for order received after this deadline |
|
Extra Exhibitor badges | Monday, 13 October | |
Electricity order* |
Monday, 29 September Orders made after the deadline surcharge might be applied. |
TBC |
Furniture Rental | ||
Shell Scheme Extras | ||
Graphics/Signage | ||
AV Equip. | ||
Plants Decor | ||
Booth Cleaning | Monday, 29 September | TBC |
In-booth Catering | ||
Rigging & Forklift* | ||
Security* | ||
Parking | ||
Shipping | ||
Dedicated Wi-Fi / Internet* | Monday, 6 October | TBC |
International Shipments | DSV Fairs & Events Spain Contact persons: Olimpia Rodrigálvarez E-mail: olimpia.rodrigalvarez@dsv.com Office: +34 954325842 Mobile:+34 628930293 Lorena PerdomoLorena Perdomo |
|
Other shipments | TBC |
*An exclusive service
Lead Retrieval systems are a helpful tool for receiving participants’ contact information when they visit your booth. The information obtained by lead retrieval system enables Exhibitors to enhance their database by securing valuable leads for further marketing and communication.
We are pleased to offer you the “K-Lead” Application: exhibitors can download the “K-Lead” app onto their own smart phone or tablet and transform their device into an instant, easy lead retrieval system and capture participants’ full contact information with a quick scan of their badge.
The advantages of the “K-Lead” application:
- Effortless process using registration badge barcode.
- Allows to immediately view the leads information.
- Ability to insert exhibitor’s comments for each lead.
- Application is available for download from Apple store or Google play: “K-Lead App”.
- Cost per unit – USD 700 (excluding 4% credit card charges fees, excluding VAT if applicable)
The Application should be installed on your company/personal device (tablet/smart phone). Operational information will be sent in due course.
To order “K-Lead” Application, please access the Exhibitor’s Portal https://exhibitorportal.kenes.com
Deadline: Monday, 13 October
Onsite rate will be applied for order received after above deadline.
Please note:
- Device is not included. The Application should be installed on your company/personal device (tablet/smart phone).
- In accordance with the general data protection regulation (GDPR), Kenes Group has updated its privacy policy. You can view our updated privacy notice here.
Kenes will not share delegate’s personal data with third parties without their consent.
Please note that similarly to sharing a business card, presenting delegate badge for scanning at exhibition booths or industry symposia constitutes an expression of consent to share their personal details with the company that is scanning their badge so that it may contact them in the future. - Barcodes on delegate’s badges contain contact information as supplied by the delegate or the agency responsible for the registration process of the delegate. We regret that in some cases, as when group registration is completed by a company, we may not be in possession of the full contact details.
- In addition, please note that neither Kenes Group nor the Organising Committee is responsible for the content of the information.
Unlock the Power of K-Lead Plus:
- Automated Follow-up Emails: Immediately after scanning, send personalized emails to every lead. Make every connection count without lifting a finger!
- Tailored Email Customization: Craft the perfect message with customizable subject lines, email content, and signatures. Attach PDFs to add a polished, personal touch that stands out.
- Timely Engagement: Say goodbye to the hassle of manual follow-ups. K-Lead Plus handles it by sending tailored emails right after each scan, keeping your brand top of mind.
- Trackable Insights: Monitor how your emails perform with engagement metrics. Learn what works and refine your strategies for maximum impact, ensuring you’re always improving.
- Compatibility: K-Lead Plus requires at least one K-Lead license purchased.
Cost for K-Lead Plus: USD 750
Key Notes for K-Lead and K-Lead Plus:
- Device Not Included: The application must be installed on your personal or company device (tablet/smartphone).
- Reliable Data: Participant badge barcodes carry contact details as provided by registrants or their agencies. Note: Group registration may contain generalized information.
- Content Responsibility: Information content is managed by the registrant or their agency, not Kenes Group or the Organizing Committee.
- Easy Reservation: Secure your Wireless Barcode Reader by returning the completed credit card form.
- GDPR Compliance: We’ve updated our privacy policy in compliance with GDPR. Your personal data won’t be shared without consent. Presenting your badge for scanning implies consent to share your details.
- By purchasing the K-Lead and the K-Lead Plus, Exhibitors and Sponsors agree to Data Processing Agreement.
How to order K-Lead and K-Lead Plus? -> Please access the Exhibitor’s Portal https://exhibitorportal.kenes.com
Each exhibiting company is entitled to free exhibitor badges. The amount of free exhibitor badges is stated in your contract, and determined by your booth size.
Two exhibitor badges will be given for the first 9 sqm booked, and one additional badge for each 9 sqm thereafter.
Any additional exhibitor badge will be charged an exhibitor registration fee of 315 USD TBC
Exhibitors’ badges will display the personal names, and will allow access to the exhibition area, welcome reception and refreshments served during coffee and lunch breaks as indicated in the programme timetable. Exhibitor badges do not grant access to the Scientific Sessions,
Notes:
- Deadline for ordering additional exhibitor badges via the exhibitor portal: Monday, 13 October.
- Please make sure that your company profile has been submitted via the Exhibitor’s Portal before placing an order.
For any enquiries related to registration, please contact the Registration Manager, Ms. Mihaela Tsoneva by e-mail at: reg_wspid25@kenes.com
The exhibition floor plan has been designed to maximize the exhibitor’s exposure to the delegates.
To access the exhibition floor plan and see the location of each booth, please click here
For full list of exhibitors and supporters – CLICK HERE
Venue
Bangkok International Trade & Exhibitioon Center (BITEC).
88 Debaratna Road (km. 1) Bangna Tai.
Bangna, Bangkok 10260, Thailand
Click here for the virtual Tour
Exhibition Hall
The exhibition will be held in Hall BH 2 -3 which is located on level 2.
Kindly note that the hall name as will be displayed in all publications as well as onsite signage will be “Exhibition Hall”.
CLICK HERE for venue’s map.
Build‐Up Height
– The maximum building height for the top of all elements is 3.5 meters (including hanging banners)
– Shell scheme booths build up height is 2.5 meters
Details of hanging equipment and products on display must be submitted to customer service staff for review and approval always
All decorations or constructions must be semi-finished structures.
Exhibitors who will have booths higher than the maximum permitted height will not be allowed to set-up their booths.
Any part facing adjacent booths that is above 2.5m in height (in case of back-to-back wall) needs to be designed with neutral surfaces (white).The backwalls (reverse side) of any booth that is adjacent to another booth – over 2.5m in height – must be nicely finished (no wiring, no graphics, no logo).
Floor
Maximum floor load: 200 kg per m2
The exhibitor must submit the machine perspective with an engineer (Professional Engineer/Associate Engineer) and is requiredto submit it to the Official Freight Forwarder of the organizer for approval at least 30 days before the move-in period.
Floor finish:
All construction must be supported by carpet to Protect the floor.
Not allowed glue or unaccepted adhesive tape is to be used in laying the carpet or any other materials on the Centre’s floor. Only residue-resistant tape is allowed.
♦♦Important♦♦
Please note that if your booth has a raised floor/platform, you are required to provide a ramp or sloped/ramped edging to ensure access for people with disabilities. The platform sides must be closed and finished neatly. The platform edges must be safe, secured and easily visible.
Banners / Rigging From Ceiling
Only in HALL BH 2.
Rigging Point, the Main beam can support not exceed 200 kg. / point and the whole main shaft can support notes
exceeding 2,000 kilograms. / beam and Sub beam can help not exceed 100 kg. / point and fundamental sub-beam can
keep messages exceeding 1,000 kilograms. / beam
Working on high ground, the Contractor must have a safety harness helmet and lanyard. Please inform the organizer and exchange cards with staff in the security room (behind the building) before accessing the high-ground.
For lighting and speakers truss, the Contractor or Exhibitor must inform the truss design rigging plot of the total weight ofhanging all equipment and is required to submit to the organizer for further approval at least 14 days before move-in.
Truss with construction, Contractor, or Exhibitor must submit the perspective, including rigging plot and total weight of hanging equipment, with an engineer (Professional Engineer/Associate Engineer) and required to submit to the organizer for further approval at least 14 days before move-in.
Balloons, inflatable tube, and gate decorations should be installed properly and must not affect the nearby booth. Allowed helium gas must fill up before being brought into the event hall and submit the information to the organiser for approval at least 14 days before move-in.
Electrical Info / Electrical Connections / Transformers
- Do not allow to convert electrical system without power distributor. In case Improper or hazardous electrical installations must be fixed immediately.
- Electric wiring must have clearly signal.
- Do not use extension cord. In case of overload
Shell Scheme Booths
To ensure the smooth and efficient installation and dismantling of your booth, Jane&Paul has been nominated as the official general contractor for WSPID 2023 congress.
Shell Schemes which have been pre‐booked via Kenes include the following:
- Walling – standard shell scheme system, 2.5m-high
- Company name on Fascia board printed in standard lettering
- Lighting (clip lights)
- Basic electricity (power supply + multiplug) – Each exhibitor can use the maximum load of a 220V 15amp plug.
Please click here for 3×3 shell scheme booth layout.
Kindly note that the exhibition hall is already carpeted (charcoal with an orange dot in the center)
Corner shell scheme booths are provided with two open sides and 2 fascia panels with company name. Please click here for 3×3 corner booth layout .
Shell Scheme booths do NOT include:
- Furniture
- Booth cleaning
Furniture and other products / items for your booth can be ordered directly with Jane&Paul – the official general contractor by Tuesday, 31 October .
Orders made after this date may be subject to a 20% surcharge. Stock upon availability.
CLICK HERE for the Services Form
For queries, please contact Sheldon Fairfoot at: sheldonfairfoot@icloud.com
Fascia Sign
Maximum of 21 characters (including spaces) may be written on your fascia (applicable for a 9 sqm booths).
Please submit lettering for fascia via the Exhibitor’s Portal by Monday, 30 October.
If you wish to print your company logo on the board, instead of your company name or in addition to the name, this can be ordered at additional cost via Jane&Paul the official general contractor.
If text for your fascia is not received by above deadline, we will provide you with a fascia title as per your application form.
Important Guidelines for Shell Scheme Booths
- All basic shell scheme booths will be designed and built by Jane&Paul – the official general contractor.
- Exhibitors are not allowed to make any alterations to the structure of the booths or remove any integral parts from the booths. Exhibitors wishing to remove or change the location of any standard equipment within the shell scheme booth should indicate clearly on the location plan and forward it together with clear instructions to the official general contractor and the Exhibition Manager before Monday, 2 October.
- No free-standing stand-fitting or display(s) may exceed a height of 2.5m or extend beyond the boundaries of your booth. This includes company names, advertising materials, flags and logos provided by the exhibitor.
- It is not allowed under any circumstances to cut, nail or drill into or through the walls, facia, floor or ceiling.
- Please do not use any adhesive products that may leave marks or cause damage to the panels and booth structure. Booth must be returned in the same condition in which it was received. Any damage to booth structure will be invoiced to the exhibitor.
- No painting is allowed; no usage of nails or screws.
- Double sided tape can be used to affix lightweight items as long as it does not leave mark or cause damage to the panels and booth structure. Velcro can be used as well (male & female).
- It is possible to use fishing line (nylon) to hang pictures etc.
- An exhibitor occupying a booth at the corner can request to close the additional side(s). If the official general contractor and the Exhibition Manager is not being notified in writing before Monday, 2 October it will be assumed that the exhibitor will have opening on the additional side(s).
- A back wall of a booth (any booth type) cannot be used by other exhibitors.
- The hall is already carpeted. If the exhibitor wishes to have a different type of flooring, an additional fee will be charged. Please contact the official general contractor Jane & Paul for more information.
- Excess stock, literature or packing cases may not be stored on, around or behind booths.
- Exhibitors requiring additional equipment may review the Services Form or contact the official general contractor by the published deadlines. See the “Deadlines & Key Dates” section for more information.
Space Only Booths
Exhibitors using independent contractors are required to submit the following for approval by Monday, 2 October:
- A scaled drawing (scaled 1:200 DWG), including elevation views of the proposed booth to be built.
- Electrical connections – a list of all appliances.
- Other utility connections such as water and drainage are subject to availability and must be checked with the Exhibition Manager prior to submitting the designs.
- The name and contact details of their construction company.
Please submit the files through the Kenes Exhibitor’s Portal: https://exhibitorportal.kenes.com
Design Guidelines:
- All exhibits are to be displayed to avoid blocking aisles, obstructing adjoining booths, or damaging the premises.
Exhibition material that is placed outside the booth will be removed at the exhibitor’s expense. - Exhibitors are kindly requested to allow sufficient see-through areas that ensure clear views of surrounding exhibits. Entire sideway walls will not be approved
- Island booths should be partly accessible on all “open” sides. You are only allowed to build walls that cover up to 50% of each side. We try to keep the exhibition as open and inviting as possible. Wall construction alongside aisle must be approved by Kenes, max 50% of side to side may be covered.
- Construction finish must be perfect in all the booth’s visible areas, including rear sides and booth ceiling. Please keep in mind that your booth may be viewed from the upper floor.
- Raised floor/platform: please note that if your booth has a raised floor/platform, you are required to provide a RAMP or sloped/ramped edging for handicapped access. The platform sides must be closed and finished neatly. The platform edges must be safe, secured and easily visible.
- Walls must be clad on the reverse side to present an aesthetic appearance from aisles and adjoining stands. Any part facing adjacent stands that is above 2.5m in height needs to be designed with neutral surfaces (white). The backwalls (reverse side) of any booth that is adjacent to another booth over 2.5m in height must be finished in white. The back wall (reverse side) must be free of any wiring, graphics, or logos.
- Advertising on the boundary with other booths is prohibited.
- Multilevel structures are not permitted.
- Arches, bridges or similar construction connecting two or more booths are not permitted
- A back wall of a booth (including shell scheme booths) cannot be used by other exhibitors.
- The maximum building height for the top of all elements in the booths is 5 meters (including hanging banners)
Note: stands over three (3) meters in height need to be certified by either a structural engineer, as determined by the Municipality’s Chief Officer and the Durban ICC Safety Officer, on completion, using the relevant Structural Certification Form - Ceiling Rigging is permitted. Please refer to “Hall Specification and Important Technical Information” section for further information.
- All stands are required to have corner guards or bevelled edges.
- Special care must be taken to ensure that the visitors will be inside the booth and not standing in the aisle. For example:
- Screens or any kind of equipment to be shown or demonstrated may not be placed directly on the edge of the stand contracted in order to ensure that the visitor viewing the screens/equipment will be inside the booth and not blocking aisle traffic.
- Any counter, desk etc. or device (i-pads, touch screens etc.) which attract visitors may not be placed immediately at the borders of the booth facing the aisles (there should be a reasonable distance from the edge of the booth)
- Coffee bars or other F&B-stations must be inside the booth area to ensure that the visitors are standing and queuing up inside the booth area and not standing in the aisle
Kindly note:
- The organiser will not approve booths that do not comply with the accepted standards until the necessary changes have been made.
- Work cannot commence until the booth drawings are approved by the organizer.
- The used space must be returned to the Durban ICC completely clear of all items and restored to their original state.
- We recommend exhibitors using independent stand contractors to include a site visit in the planning process to assure a smooth and well planned set up. Please contact Gugu Shandu from the Durban ICC to coordinate a visit. E-mail: gugus@icc.co.za
Cleaning
The organiser will arrange for general cleaning of the exhibition premises prior to the opening of exhibition and daily prior to opening thereafter (i.e. aisles and passages). This excludes cleaning of stands, exhibits and displays. Exhibitors are responsible for individual stand cleaning.
Stand cleaning services may be hired through the venue. Individual stand cleaning includes – sweeping, mopping, vacuuming, dusting and waste removal.
CLICK HERE for DURBAN ICC Exhibition Order Forms
For inquiries, please contact Gugu Shandu. E-mail: gugus@icc.co.za
Internet & Wi-Fi
Complimentary Wi-Fi will be provided by the congress during official congress days at most areas. This public Wi-Fi connection is limited for basic web browsing or checking emails.
Should you have any internet-based feature/device/activity at your booth (for example: product demonstrations), we strongly recommend ordering a dedicated internet connection for your booth (wireless or wired connection) to guarantee a consistent internet connection inclusive of technical support.
Wired internet and Wi-Fi connection may be ordered through the Durban ICC until Tuesday, 31 October.
Please contact the Durban ICC. Contact persons:
Kelvin Dorosami. E-mail: kelvind@icc.co.za
Gugu Shandu. E-mail: gugus@icc.co.za
Important:
- Please be advised private Wi-Fi networks installations in the booth are not allowed.
- The venue and the organizer reserve the rights to discontinue any activity which interfere with the hall Wi-Fi coverage.
- Note regarding technical support: the Durban ICC will ensure that the service you purchased is functioning as it should, however we cannot troubleshoot or repair issues with client-provided equipment.
- The exhibitor is responsible for following legal, ethical, moral and generally accepted internet and e‐mail conduct when communicating across the congress’ network. The venue reserves the right to disconnect and/or limit a user’s right to or use of the network if rules and conditions are not respected.
Security
- Please do not leave any bags, boxes, suitcases or any type of product unattended at any time, whether inside or outside the exhibition area.
- Neither the venue nor the organiser can accept responsibility for the security of the booths and their contents. The venue as well as the organizer are not liable for any possible loss, theft and/or damage occurred during the rental period of any private property or goods. Exhibitors are fully responsible for the security of their booth and equipment.
- As part of the general venue security, the Durban ICC provides perimeter security only. It is recommended that additional steps be taken to limit the chances of a loss by appointing additional security personnel at your stand.
CLICK HERE for DURBAN ICC Exhibition Order Forms - Security personnel will remain on duty until released and the exhibitor is responsible for additional charges that may occur.
- A minimum shift of 2 hours per security officer is charged. Billing does not allow for part or divisions of an hour.
- Please note that there is an increase in rates applicable for overtime, Sundays & Public Holidays.
- Payment in full must be rendered before the service is provided.
- Inspection of goods / materials – all equipment, fittings and materials brought into the venue are subject to inspection by the accredited venue Security Contractor.
- TAKE NOTE: It is compulsory to complete & return the security check/stand inventory form.
- Never leave valuables on the exhibition stand e.g. purses, briefcases, wallets, cameras, etc., these must be carefully safeguarded – cell phones and laptop computers particularly.
- In the unfortunate instance that you suffer any loss, please report it to venue contact person immediately. A report will be recorded and a copy made available to you for insurance purposes.
- Assumption of Risk
The Exhibitor acknowledges that the layout of the exhibit area and the large numbers of people present in the exhibition halls make it impossible for adequate security to be provided to protect the Exhibitor’s merchandise and other property.
Accordingly, the Exhibitor assumes all risk of loss for their merchandise, fixtures, displays and any other property of the Exhibitor located in the exhibition area, storage or any other area where access has been provided to Exhibitors by the venue, where such loss results from theft, vandalism and/or any other damage caused by any agent, employee of the venue or any other person either authorized or not authorized to be present at the exhibition hall. Furthermore, the Exhibitor acknowledges that security personnel are provided by Durban ICC merely as a service and that the venue has made no representation regarding the adequacy of such security measures. Durban ICC recommends that all Exhibitors consult their individual insurance representatives to obtain appropriate insurance coverage.
In-booth Catering
- The Durban ICC, however, has exclusive catering rights for all events taking place in the Durban ICC. All food and beverages required must therefore be ordered and supplied through the venue.
CLICK HERE for DURBAN ICC Exhibition Order Forms - Should exhibitors wish to provide their own beverages, approval will need to be obtained from Durban ICC Management. A corkage fee will be attached to all beverages supplied by external suppliers. Full payment of corkage charged is required prior to the stock arriving on-site. Any beverage order arriving on-site without the required authorization or payment will be removed and stored by the Durban ICC (at the cost of the exhibitor) until such time that approval is granted and fees paid.
- Exhibitors wishing to give away samples of products must forward all relevant information for approval by the Durban ICC. All food tasters must be limited to “bite size” portions (85g – 20mm x 20mm x 20mm on a toothpick) and beverages limited to 20ml (soft drinks/liquor) and 50ml for beer.
The exhibitor/s providing food/beverage samples are required to produce the relevant food/beverage licenses applicable as per Health & Safety legislation. - There shall be no demonstrations for sampling outside of contracted exhibition space. Should samplers interfere with the normal traffic of neighboring exhibition stands, the venue will have no alternative but to request that the sampling be terminated.
- The exhibitor is to supply a large plastic rubbish bin and a supply of plastic bags for associated waste.
- All orders placed with the Durban ICC for food and/or beverages must be paid by cash and/or credit card on confirmation of order. Should payment not be made within the specified time no products will be delivered until such time that payment is made and proof thereof submitted.
- Late orders requested on the day of the event cannot be guaranteed and specific delivery times can not be confirmed.
Labour / Porterage – Bar persons, waitrons, porter service or general assistants are available for hire via the Durban ICC – kindly refer to the relevant order forms and costs thereof.
Normal time rates: Weekdays: 08h00-18h00
Overtime rates: Weekdays: Before 08h00 and after 18h00
Sunday and Public Holidays
N.B. The minimum shift is 4 hours in any category. As per legislated Labour Act a one hour lunch break is compulsory for all 8 hour shifts. Supervision of labour is required and will be included with all quotations.
TAKE NOTE: All orders received after the published deadline will be subject to a 20% surcharge.
Waste Removal / Skips
- Should an excess of debris be expected during the construction or breakdown of your stand, exhibitors would be required to hire a skip for removal of such.
CLICK HERE for DURBAN ICC Exhibition Order Forms - The venue and the Organizer reserves the right to charge the Exhibitor for the removal of excessive waste created i.e. crates, pallets, cartons, packing or literature left behind after breakdown.
- During the build-up and breakdown days of the exhibition, the aisles of the venue/s must not be obstructed with packing, construction material or debris. Contractors building “space only” or custom built stands or interior designs are responsible for removing their own building waste and off-cuts from the site at the end of each day.
DSV Fairs & Events Spain has been nominated as the official freight & onsite handling contractor for this conference.
For safety, insurance, and efficiency reasons, DSV are the sole official contractor to handle cargo inside the venue.
DSV offers the following services:
Customs clearance, delivery to the stand, freight forwarding, manpower & trolleys for un-loading/loading during build-up and dismantling, storage of empty crates, transportation to and from the Exhibition Hall and onsite supervision.
Contact information:
DSV Fairs & Events Spain
Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842
Mobile:+34 628930293
Lorena PerdomoLorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837
Mobile +34 627582484
For Shipping Instructions – Click here
Stand builders are prohibited from using trolleys during set-up and dismantling periods. Kindly note that the official contractor is the exclusive agent for move-in and move-out of the venue.
Exhibitors and stand builders are free to deliver their goods or to pick their goods up from outside the venue. Those who use their own facilities up to the venue are requested to coordinate their time schedule and unloading of their cargo into the venue with DSV.
Insurance of Goods
- All cargo should be insured from point of origin.
- DSV will be able to assist if needed.
Important Information Regarding Direct Deliveries to the Venue:
Road freight:
All direct vehicles going to the venue must pre-book an unloading/reloading time slot before arrival . DSV will provide a time slot reference doc for your vehicle that must be shown to DSV staff upon arrival.
Courier:
Courier companies (FedEx, UPS, DHL, etc.) cannot do the customs clearance of shipments for events or exhibitions as they need an importer with local country tax ID. Please avoid sending cargo with them.
We do NOT recommend shipping materials such as brochures, flyers, bag inserts, lanyards, and small gifts via international courier due to customs regulations and entry restrictions of such items. We suggest producing these materials locally in Buenos Aires if possible.
In case you send goods through courier companies get in touch with DSV in advance to ensure a viability and a smooth clearance.
Please contact DSV for tailor made instructions.
Any deliveries made directly to the venue without going through DSV, will be at the exhibitor’s own risk. If goods do not arrive on time or are mislaid, the organizers and DSV will not take any responsibility.
Exhibitors who choose to proceed with direct deliveries must strictly adhere to the following guidelines:
- Please schedule your deliveries for arrival between 01 June and 06 June, during the official working hours (click here)
- Direct deliveries to the Hilton MUST be coordinated in advance with DSV. Contact person: Olimpia Rodrigalvarez |E-mail: olimpia.rodrigalvarez@dsv.com| Mobile: +34 628930293
- All deliveries must have a special label attached. These labels can be obtained from DSV.
- Please be advised that neither the organiser nor the venue can accept deliveries on an exhibitor’s behalf and arrangements must be made for a booth/company representative to be available when deliveries are made.
- As a courtesy to the delegates and your fellow exhibitors, deliveries or the removal of any equipment to/from booth must be made 30 minutes before or after exhibition opening
Health & Safety Requirements
Alliance Safety Management (ASM) has been nominated by Kenes as the Safety Officer for WSPID 2023.
- Contractors will be required to present a safety file before beginning work at the venue, which will be audited as per the Audit Checklist – CLICK HERE
- Further to this, they will be required to sign a mandatory agreement in terms of section 37.2 of the Occupational Health and Safety Act – CLICK HERE
This Checklist along with relevant documentation is to be delivered to Alliance Safety Management prior to Monday, 2 October.
Rules and Regulations –Binding for all exhibitors and their subcontractors
Animals
No animals are permitted in the venue or exhibition halls.
Build-Up & Dismantling Period
During the period of build-up and dismantling, it is prohibited to consume alcoholic beverages in the working area as well as to perform work under the influence of alcohol and drugs.
The Exhibitors and contractors are required to wear the necessary personal protective equipment such as safety footwear, protective helmets, eye protection, and hand protection required by the specific work activity.
The use of cutting machines, welding machines, sanders and spray guns is strictly forbidden.
Children
No person under the age of 18 years can be admitted to the Exhibition, either during build‐up, opening days or breakdown. This rule also applies to Exhibitors’ children and must be strictly enforced to comply with the safety regulations of the exhibition.
Compressed Gases
Use of compressed gases is not allowed.
Damage to the Building
Exhibitors are liable for all damage caused to floors, walls, and pillars during the installation, Exhibition, and dismantling periods. No adhesive stickers and fixtures of any kind are allowed on floors, walls, and pillars.
Disposal of Material
It is obligatory to collect and dispose of all material during the build-up or dismantling of the event.
When the dismantling period is over, the exhibitor loses any right to claim losses or damage to property left behind. Any costs incurred by the venue in removing this property will be charged to the exhibitor.
Fire Regulations
Stand material and fittings must be non-flammable or impregnated treated with fire-retardant chemicals.
As a general rule, easily inflammable synthetic substances, foam polyester, and non-fireproof straw and reeds are prohibited.
Exhibitors are prohibited from covering displays with drop cloths, sheets, table cloths or other non-flame resistant material.
Fire Insurance (compulsory)
Exhibitors must be insured against fire.
Health & Safety
It is the responsibility of the stand holder to ensure the health, safety and welfare of all employees, contractors and visitors as far as is reasonably practicable throughout the event.
It is recommended that the stand holders appoint a supervisor for the stand, with the specific responsibility for ensuring the health & safety of their staff and stand builders. It is advisable that a Risk Assessment is completed for the stand and submitted to the organisers.
Hanging of posters, banners or decals, stickers or similar items, on the walls, floors, ceilings, or pillars within or outside the installations of the venue are not allowed without a prior written authorisation.
Operable Walls
No banners, posters or signage may be attached to or hung onto any of the venue walls (operable or otherwise).
Insurance (compulsory)
Exhibitors are required to take out appropriate Insurance. Third part liability insurance is obligatory. It remains the Exhibitors full responsibility to insure themselves appropriately.
Neither the organisers nor the venue, their representatives or agents will be held responsible for any loss or damage to exhibitor’s property. Exhibitors must take precautions to protect their property against pilferage.
The organisers do not provide insurance for exhibitors and their property. The exhibitor is responsible for his property and person and for the property and persons of his employees through full and comprehensive insurance and shall hold harmless the organisers for any and all damage claims arising from theft and those perils usually covered by a fire and extended-coverage policy. Therefore, you are obliged to have a public liability insurance that covers all injuries to persons and damages that might cover in connection with the exhibition.
Exhibitors are personally liable for all expenses incurred by the organisers or by third parties in regard to technical services provide.
We also recommend that you have additional coverage against loss or damage to exhibition material during transport and during exhibition times. Please make arrangements for insurance coverage through your company’s insurer.
Exhibitors are responsible for all property damage as well as any loss or injury caused by their property, agents or employees. Companies will indemnify the organisers against all claims and expenses arising from any damages.
If for any reason whatsoever the Exhibition needs to be abandoned, postponed, or altered in any way, either in whole or part, or if the organisers find it necessary to change the dates of the Exhibition, the organisers shall not be liable for any expenditures, damages or loss incurred in connection with the Exhibition.
The organisers shall further not be liable for any loss which the Exhibition or Exhibition contractors may incur due to the intervention of any authority which prevents or restricts the use of the venue or any part thereof in any manner whatsoever.
Security
Safety and Security of Material: Please do not leave any bags, boxes or suitcases unattended at any time, whether inside or outside the exhibition area. The organizers and venue cannot accept liability for loss of or damage to private property or goods.
Neither The venue nor the organisers can accept responsibility for the security of the stands and their contents and for damage to, or theft of any goods. Exhibitors are fully responsible for the security of their stand and equipment.
Please refer to “Booth Services” section for further information regarding security.
Sound Equipment and Music
In general, the use of sound equipment/music in booths is permitted as long as the noise level does not disrupt the activities of neighbouring exhibitors.
Speakers and other sound devices should be positioned to direct sound inward (to be contained within the booth) rather than outward (toward aisles and other exhibitor booths).
It is difficult to establish decibel level restrictions. If an exhibitor or attendee is standing within ~3 meters of an exhibitor’s booth and cannot carry on a normal voice-level conversation, the noise source is too loud.
Live music is not allowed.
The organisers reserve the right to require the exhibitor to discontinue any activity, noise, or music that is too loud
The organisers reserve the right to require the exhibitor to discontinue any activity, noise, or music that is deemed objectionable.
Exhibitors are reminded that third party copyrights should not be infringed. The organisers have no copyright responsibility in respect of any exhibiting company.
Proper dispensation must be obtained and any royalties due, paid prior to the use of materials. Should any copyright dispute arise, the organisers will not be liable for any resulting loss or damages, sustained by any exhibitor or third party.
Promotional Activities
All demonstrations or instructional activities must be confined to the limits of the Exhibition booth.
Advertising material and signs may not be distributed or displayed outside the exhibitor’s booth.
Advertising activities must not cause obstructions or disturbances in the aisles or at neighboring booths.
The Exhibition Manager reserves the right to require the exhibitor to discontinue any activity, noise, or music that is deemed objectionable.
Smoking Policy
BITEC operates a NO SMOKING policy anywhere inside the building.
An Exhibitor intending to present and/or display equipment/exhibit product at their stand must:
- Give proper consideration to the safety of conditions under which the exhibit will be demonstrated.
- Securely install all working machinery to prevent base slippage and position such machinery so that the operation thereof will not cause intrusion into the aisle or otherwise prove hazardous to any persons.
- Adequately guard all moving parts of machinery to prevent injury to any person.
- Isolate starting devices to prevent operation by any visitor or other unauthorized person.
- Ensure toxic fumes, exhaust and/or other irritants caused by the exhibits / products are not released into the exhibition hall. Prior approval from the relevant controlling authority, in addition to that of the venue, must be obtained for such purposes.
- Ensure that adequate protection is provided to prevent damage to the hall flooring, carpets and facilities.
- Any damages caused will be the responsibility Exhibitor concerned who will be charged accordingly.
- Ensure that all the relevant local Government authority licenses and/or permits are obtained and stipulated regulations and conditions are observed and abided by for the demonstration and/or use of electronics, radio and/or satellite receiving and/or transmitting equipment.
Special Effects
Special effects lighting, live music, smoke and laser projection may not be used in the stands.
No permission will be given for projection in the aisles or on the walls of the hall.
Waste Removal
Exhibitors are responsible for the removal of all refuse/waste from the exhibition area.
Any discarded waste, including promotional material, left behind will be removed by the organisers at the expense of the exhibitor concerned.
All activities of an exhibitor, including advertising must be conducted in a manner complying to the rights of other Exhibitors. No exhibit will be permitted which interferes with the use of the other exhibits or impedes access to them or the free use of the aisles. The venue and the organizer reserves the right to limit and/or restrict any operation which, for any reason, might be considered objectionable, without any liability for refund and/or damage.
Participation by exhibitors is dependent upon compliance with all rules, regulations and conditions stated herein.
We are committed to sustainability and we encourage all of our exhibitors to do the same. CLICK HERE for some practical tips and tricks that you can implement right away.
Official Contractors and Recommended Suppliers:
Electricity* / Furniture Rental / Additional Booth Fittings / Graphics & Signage / AV Equip. / Plant Decor
TBC
TBC
E-mail:
Tel: Mobile:
In-Booth Catering* / Booth Cleaning / Rigging & Forklift* / Security* / Security* / Parking / Waste Removal
TBC
TBC
Tel: + 27 31-360 1269 Mobile: + 27 60 977 4670
Floral Decorations – Recommended supplier
TBC
E-mail:
Hostesses & Temporary Staff Hire – Recommended supplier
TBC
TBC
E-mail:
International Shipments
DSV Fairs & Events Spain
Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842 Mobile:+34 628930293
Lorena PerdomoLorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837 Mobile +34 627582484
Kenes Group Contacts:
Congress Secretariat
Kenes Group
Rue François-Versonnex 7
1207 Geneva, Switzerland
Tel: +41 22 908 0488
E-mail: wspid@kenes.com
Exhibition Manager and Industry Symposia Coordinator
Ivette Sabau
E-mail: isabau@kenes.com
Industry Liaison & Sales
Cristobal Bozdogan
Tel: +34 662-38-73-56 | E-mail: cbozdogan@kenes.com
Registration Specialist
Mihaela Tsoneva
Tel: +359885440701 | E-mail: reg_wspid25@kenes.com
Hotel Accommodation
tbc
Tel: | E-mail:
https://hotels.kenes.com/congress/WSPID25
There is an increasing number of fraudulent websites that are attempting to impersonate WSPID 2025. All official communications about the WSPID 2025 Congress are managed by Kenes Group. Please exercise caution if contacted by other organizations claiming to represent WSPID 2025. For any questions about sponsorship please contact, Cristobal Bozdogan, Industry Liaison & Sales Associate, at cbozdogan@kenes.com