Each exhibitor/supporter has received an e-mail with login details to access the Portal. The Portal enables Supporters and Exhibitors to:

• Submit company logo and profile
• Order lead retrieval (badge scanners)
• Submit individual names for badges and order extra exhibitor badges

Link to access the Portal https://exhibitorportal.kenes.com

Notes:

• The login details has been sent to the person signing the contract. This person is responsible for passing on the login details to third party if needed.
• Access to all Portal services will be available only after submission of your company profile and logo.
• Only deliverables as indicated in your contract, should be submitted via the Portal. Items not included in your contract will not be processed.

Kenes Contacts:

Congress Secretariat
Kenes Group
Rue François-Versonnex 7
1207 Geneva, Switzerland
Tel:  +41 22 908 0488
E-mail: wspid@kenes.com

Exhibition Manager and Industry Symposia Coordinator
Ivette Sabau
E-mail: isabau@kenes.com

Industry Liaison & Sales
Cristobal Bozdogan
Tel: +34 662-38-73-56 | E-mail: cbozdogan@kenes.com

Registration Specialist
Mihaela Tsoneva
Tel: +359885440701 | E-mail: reg_wspid25@kenes.com

Hotel Accommodation
tbc
Tel:  | E-mail:

Audio Visual Coordinator
TBC
E-mail:

Programme Coordinator
Netta Dafne
Tel: +972 54 4350501 | E-mail: ndafne@kenes.com

Product Marketing Coordinator
Olaya Espejo
E-mail: oespejo@kenes.com

Contractors:

Catering
BITEC
Alisa Sombutkittikhun
E-mail: Alisa.S@bhirajburi.co.th
CC: Nisarat Intharakasedt (Ms)
E-mail: Nisarat.I@bhirajburi.co.th
CC: Papassanan Kaewpanpong
E-mail: Papassanan.K@bhirajburi.co.th
Catering services are  exclusive to BITEC.

Onsite Logistic Agent, Material Handing & Customs Clearance Agent – DSV Fairs & Events Spain
Contact persons:
Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842
Mobile:+34 628930293

Lorena PerdomoLorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837
Mobile +34 62758248

Hostesses & Temporary Staff Hire
Svenska Mässan Gothia Towers
TBC
Tel:
E-mail:

 

Action Item Please refer only to items which are included in your signed contract	Deadline	Contact Person
Staff Hotel Reservation	As soon as possible	tbc
Payment of Invoice Balance	Must be received in full no later than one week prior to the Congress	Pazit Hochmitz phochmitz@kenes.com
Symposium Final Program (for approval by Scientific Committee)	Monday 25 august	Ivette Sabau isabau@kenes.com
Advert in the Mobile App	Monday 15 August
Promotional E-mail Blast (Exclusive/Joint)	Monday 15 August
Text for Push Notifications	Monday 15 August
Badge Scanner/ Lead Retrieval System	Monday, 13 October Onsite rate will be applied for order received after this deadline	Via Kenes Exhibitor’s Portal https://exhibitorportal.kenes.com For enquiries, please contact Ivette Sabau. E-mail: isabau@kenes.com
Placing orders for Live Streaming, Voting / ’Ask the Speaker’/ Evaluation and other Technology Products and Services	As early as possible and no later than Thusday 25 September Orders received after the deadline will incur rush fees	Olaya Espejo oespejo@kenes.com
Catering Services	tbc	Catering BITEC Alisa Sombutkittikhun E-mail: Alisa.S@bhirajburi.co.th CC: Nisarat Intharakasedt (Ms) E-mail: Nisarat.I@bhirajburi.co.th CC: Papassanan Kaewpanpong E-mail: Papassanan.K@bhirajburi.co.th
Hostesses & Temporary Staff Hire	tbc	tbc
Graphics & Signage	tbc	tbc
Plants & Floral Arrangements	tbc	tbc
AV – scheduling Tech rehearsal, placing orders for extra AV for the Sponsored Symposia and AV for Meeting rooms	tbc	tbc
Shipping & Material Handling Services
Air freight – EZE	Arrival: Documents: 30 days before departing the freight from origin (medical/pharma/health…) Documents: 15 days before departing the freight from origin (catalogues, etc). Pre-alert: 5 days before departing from origin. Air Freight – EZE : Cargo – Latest arrival at EZE Airport: 3-4 working days prior scheduled delivery date on booth. Sea freight – BUE: Cargo – Latest arrival at BUE port: • FCL 7 working days prior scheduled delivery date on booth. • LCL 10 working days prior scheduled delivery date on booth.	DSV Fairs & Events Spain Contact persons: Olimpia Rodrigálvarez E-mail: olimpia.rodrigalvarez@dsv.com Office: +34 954325842 Mobile:+34 628930293 —–or—— Lorena PerdomoLorena Perdomo E-mail: lorena.perdomo@dsv.com Office: +34 930260837 Mobile +34 627582484
Sea freight – BUE
Courier (DHL, FedEx, UPS, etc.)	Courier companies cannot do the customs clearance of shipments for events or exhibitions as they need an importer with local country tax ID. Please avoid sending cargo with them. In case you send cargo through courier companies get in touch with DSV in advance to ensure a viability and a smooth clearance. Please contact DSV for tailor made instructions.
Road freight or via Warehouse	Upon request

Industry Symposia:

Available online here: https://wspid2025.com/?page_id=13152&preview=true  (poner el bueno)

Important notes:

• Industry Supported Sessions are not included in main conference CME/CPD credits.
• In order to support you in the best possible way, please share your plans and requirements with us. This information is invaluable for the success of your symposium. Please coordinate directly with the Industry Coordinator Ivette Sabau at: isabau@kenes.com
• We recommend arriving early to set up the hall prior to the start of your Symposium. A member of the Kenes Operational team will be available onsite should you need any assistance.
• Handouts are allowed be distributed at the entrance to the Symposium hall; however, it is NOT permitted to place material on the seats inside the hall.
• Printed tent cards placed on the head table are allowed and should be produced and provided by supporter.
• We ask presenters to follow the time schedule precisely in order for the day’s events may run smoothly. The updated scientific program can be found on the WSPID 2025 Congress Program

Catering / F&B

• Food and drinks can be taken into the symposium halls.
• Supporters who wish to order food and beverages for their symposium and/or meeting/hospitality room are welcome to do so directly with Catering
  BITEC
  Alisa Sombutkittikhun
  E-mail: Alisa.S@bhirajburi.co.th
  CC: Nisarat Intharakasedt (Ms)
  E-mail: Nisarat.I@bhirajburi.co.th
  CC: Papassanan Kaewpanpong
  E-mail: Papassanan.K@bhirajburi.co.th
• For industry sessions during lunch time Lunch boxes can be ordered (on the expense of the sponsor)
• Deadline: TBC
• Catering is exclusive to BITEC and should be ordered in advance.
• If you are planning to offer catering together with the symposium, it is recommended to indicate this in all publications (as long as it is in line with the supporter’s internal compliance policy.)

Technical Rehearsal

We strongly recommend scheduling a technical rehearsal in the hall itself and testing the Presentations during that rehearsal. Please make arrangements directly with the Conference Audio Visual Coordinator, TBC. A technical rehearsal is offered free of charge; however additional charges may apply, depending on hall availability, rehearsal requirements and overtime of the technicians.

Speakers’ Expenses

As indicated in the sponsorship agreement, the supporting company, in addition to the support fee, must cover all speakers’ expenses, including registration fees, accommodation and travel expenses. This also applies in the case where the Sponsored Symposium speakers have already been invited by the WSPID congress.

Sponsored symposia will be recorded onsite and become available to be viewed ‘on-demand’ via the WSPID 2025 Online Platform after the Conference.

It takes us up to 72 hours to process the recording and send it to the supporter for review and approval before uploading to the virtual platform. Once approved, it takes us up to 24 hours to upload the recording to the virtual platform.

If you wish to have the session also live streamed, for further information and costs, please contact Olaya Espejo by e-mail: oespejo@kenes.com

Hall Name	Location Area	Hall Capacity	Layout
Plenary / Parallel 1	BH 1	1240 pax	theatre
Parallel 2	Amber 1-3	510 pax	theatre
Parallel 3	Nile 3-4	340	Theatre

 

Speaker Lectern
Please contact the Audio-Visual Coordinator, in order to design the images according to the required resolution. The “virtual” banner can include the title of the Symposium and the name and logo of the Sponsor Self-branding is not permitted
Head Table
Size of each module: Total size of the head table: Signage exclusivity for BITEC  (see details below) Self-branding of the head table is not permitted Sufficient seating for up to X  persons
The default stage setting in xxx for the morning sessions includes 1 speaker lectern and a head table for up to x persons. For alternative stage setting and/or different set-up, please contact Ivette Sabau at: isabau@kenes.com (depending on the requirements, additional fees may incur).

 

Please note that the head table and lectern will be branded with the general Congress branding.

If you are interested to have your own company branding for the head table and lectern, note that this is optional and should be arranged in advance by the sponsoring company.

 

Please click here and for venue map.

Audio-Visual (AV) Equipment Onsite

To be avaiable soon

• BH 1
• Amber 1-3
• Nile 3-4

Presentations Upload Onsite

If you are using a PowerPoint presentation (or any other PC-based application), please note that you have to deliver it on a USB Memory stick to one of the technicians in the Speakers’ Ready Room as soon as you arrive at the Venue in the morning – and at least 2 hours before the start of the session.

Please note that only conference computers are used in the session halls. These are supplied with Office 2019 (at least) and the native ratio of the projection on the screens in the halls is 16:9.

If you include video clips in your PowerPoint presentation, be sure to test it with the technician in the Speakers’ Ready Room at least 2 hours before the start of the session or as soon as you arrive at the venue in the morning. Please make sure to check it with the technician in the session hall where your lecture is taking place, during a coffee or lunch break prior to your session, at least 30 minutes before the start of the session – even after checking it in the Speakers’ Ready Room.

Important Note for Macintosh Users

To use MAC presentations on the PC compatible conference computer, please note that you need to prepare it according to the instructions below, before taking it to the speaker room:

• Convert it to PowerPoint or PDF. Use a common font, such as Arial, Times New Roman, Verdana etc. (Special characters might be changed to a default font on a PowerPoint-based PC).
• Insert the images as JPG files (and not TIF, PNG or PICT – these images will not be visible on a PowerPoint based PC).

 

If you have already finalized the speakers who will give a talk in your symposium, please share with us their details as soon as possible. Kindly submit the speakers’ names by Monday 25 august.  Please specify country and email address for each speaker.

Please submit the final symposium program using the attached Agenda-Format via email to the Industry Coordinator Ivette Sabau at: isabau@kenes.com as early as possible and no later than Monday 25 august.

WSPID one speaker lecture policy with regards Industry speakers: A speaker may now present one talk in a Scientific CME accredited session and one talk in an Industry session; however, he/she is limited to speak in one industry session only. In other words, the same speaker is not allowed to speak in two different industry sponsored sessions so it is important to check that your speakers have not already accepted to talk in any other industry session when inviting them for your session.

Please ensure your speakers are aware of above policy before accepting to talk in your symposium.

The final session agenda should include the following information:

• Session Title (up to 110 characters including spaces)
• Session Description (up to 200 words, you can also include hyperlinks inside of it)
• Speaker Presentations Titles
• Timing – duration of each speaker presentation and full timing of the agenda
• Speaker/Moderator Full Name
• Speaker/ Moderator Country
• Speaker/ Moderator E-mail
• Speaker/ Moderator Affiliation

Speaker/ Moderator Bio and Photo (please see specs below):

• Speaker Bio – up to 200 words.
• Speaker Photo – 180×240 px, JPG Format

In case of any changes to your symposium title or program after the initial submission, please update the Industry Coordinator Ivette Sabau at: isabau@kenes.com

Symposium Promotion

Due to accreditation criteria for this conference, which is CME certified, the following rules must apply:
Guidelines to follow when creating your promotional items and content:

• WSPID logo should NOT be used in any promotional materials created by the supporter.
• Materials created by companies should NOT utilize the main event marketing look and feel.
• When promoting your symposium, please always indicate on any of your promotional materials: This session is not included in the main event CME/CPD credit
• When promoting your symposium, you are allowed ​to use the phrase: Official symposium of the World Congress of the World Society for Pediatric Infectious Diseases 2025
• When creating adverts for mobile app, program book and mailshots it is allowed to promote product, symposia or company promotion. Only when promoting symposia please always indicate the following text inside: This session is not included in main Congress CME/CPD credit

Promotional Items

Advertisement in the Mobile App – Carousel Image

Supporters who are entitled to an advertisement in the mobile app, are kindly requested to submit the file via email to the Industry Coordinator Ivette Sabau at isabau@kenes.com by Monday 15 August

File format: PNG or JPG (up to 800kb)
Size: 780px x 1688px
We recommend avoiding using small text, so the advert can be readable when displayed on a mobile screen.

Promotional Email Blast – Exclusive

For supporters entitled to an exclusive e-mail blast as per their signed contract, kindly submit the files by Monday 15 August via email to the Industry Coordinator Ivette Sabau at isabau@kenes.com. Please send the HTML version of your mailshot and other relevant files together in zip folder and send us everything with the subject line.

Please click here to download the e-mail blast design requirements. These guidelines should be forwarded to your web-designer/Programmer.

Important notes:

• In case the webmail is promoting a sponsored symposium, please include the following disclaimer:
  This session is not included in main event CME/CPD credits.
• It is not allowed to use the WSPID logo. The conference banner will be added to the webmail’s header by Kenes.
• The “From” field will be “WSPID™ 2025 Supporters”
• The exact launch date will be determined by Kenes in due course. The E-mail Blast will be sent out to the pre-registered delegates who have agreed to receive promotional material from supporters.
• Content received after the deadline may be processed for an additional fee of EUR 500.

Promotional E-mail Blast – Joint

Supporters who are entitled to Joint E-mail Blast as per sponsorship level, are kindly requested to submit the files until Monday 15 August and to follow the guidelines below: 

• Please prepare 2 files according to the following specifications:

One Banner/Image
Format: JPEG
Dimension: 300X250
Width: 300 pixels / Height: 250 pixels
One A5 PDF (this file will be linked to the banner/image)
Format: PDF / A5 size

• Please send these 2 files to Industry Coordinator Ivette Sabau at isabau@kenes.com
• In case the webmail is promoting a sponsored symposium, please include the following disclaimer:
  This session is not included in main event CME/CPD credits.
• It is not allowed to use the WSPID logo. The conference banner will be added to the webmail’s header by Kenes.
• The “From” field will be “WSPID 2025 Supporters”
• ​The exact launch date will be determined by Kenes in due course. The e-mail blast will be sent out to the preregistered delegates who have agreed to receive promotional material.

Push Notification via Mobile App

For supporters entitled to push notification via the mobile app as per their signed contract, kindly submit the text by Monday 15 August by e-mail to Ivette Sabau at isabau@kenes.com  according to below guidelines:   

• Message title – Maximum 40 characters including spaces
• Message body – Maximum 140 characters including spaces

Important:

• Please specify your preferred date and time (Gothenburg local time) when submitting the text.
  We will do our best to accommodate this request. The final schedule of the push will be determined closer to the conference, considering the overall push notifications schedule of the conference.
• Push notifications will be sent out during official breaks only in order not to disturb the participants who are inside session halls when sessions are taking place.
  The updated program timetable including list of breaks can be found on the conference website under “Scientific Program” page (click here).
• Content is subject to the approval of WSPID.
• Please make sure to indicate company name either on the title or in the message body.
• Kindly note:
  • Push Notifications are sent only to participants who download the app and accept to receive notifications.
  • Push notifications look different across various browsers, device types, and operating systems.

Symposium Signage (Optional)

Symposium supporters have the option to create signage promoting their symposium according to the below guidelines. The symposium signage should be produced by the supporter. Please make sure to follow the guidelines specified at the beginning of this section.

1. Session Hall Signage

Self-Standing Sign at the Entrance
One stand-alone sign to be placed at the entrance of the session hall 30 minutes prior to the sessions published start time. Please make sure to indicate the following disclosure on the sign: This session is not included in main event CME/CPD credits.

Stage Banners

• 1 x free standing vertical sign to be placed on/next to the stage. Maximum dimensions: 150cm wide x 250cm high.
• 1 x horizontal sign placed in front the head table facing audience. (For dimensions, please refer to  Section: Symposia Session Halls).
• 1 x vertical sign placed in front of the speakers’ lectern facing audience. Except in Hall C which will have a digital lectern. (For dimensions, please refer to Section: Symposia Session Halls).
• In addition to the above, in Hall C it will be possible to digitally brand the Panoramic screen, further details will be given once the AV package is being completed.

2. Self-standing signage in the Exhibition Area

The Supporter is entitled to place one sign (W85cm x H200cm) advertising the Symposium on the day of the session only. The sign may be placed in the exhibition area during exhibition opening hours. Please liaise onsite with the Industry Coordinator and Exhibition Manager regarding exact time and location.

Notice:
Due to CME/CPD accreditation criteria, you may not place signage advertising your symposium in any other locations unless coordinated with Kenes staff onsite.

Symposium Badges
Each symposium organiser is entitled up to 10 Symposium badges which allow access to their Industry Session only. These badges will not display individual names.
Symposium badges will be prepared upon request only and can be collected at the Registration desk 2 hours prior to start of your Industry session. Symposium Badges needs to be returned to the Registration desk after the session has ended.

Wi-Fi
Free Wi-Fi will be available at the conference venue. Please be aware that public Wi-Fi capacity is limited. Therefore, it is restricted to email and web browsing activity. Should you require Wi-Fi or an internet line during your symposium, please let us know in advance and we will send you a quote.
Contact person: Jimena Meymar: jmeymar@kenes.com

Meeting Rooms / Hospitality Rooms
Supporters interested in renting a meeting room during AD/PD™ 2023 Conference should contact Industry Liaison & Sales, Ms. Victoria Eskenazi: veskenazi@kenes.com

Parking (for car or small van – hand-carry items only)
There are several parking options for private cars and small vans, such as the nearby ”Focus Multi-Storey Car Park”. Click here for further information.

Waste Disposal
Please note that it is the supporter’s responsibility to leave the symposium session hall in a clean and tidy manner once the symposium has finished. Any items such as leaflets, banners, roll-ups must be removed from the hall at the end of the session. Any discarded waste, including promotional material, left behind will be removed by the conference organisers at the expense of the supporter concerned.

Lead Retrieval systems are a helpful tool for receiving participants’ contact information when they visit your booth. The information obtained by lead retrieval system enables Exhibitors to enhance their database by securing valuable leads for further marketing and communication.
We are pleased to offer you the “K-Lead” Application: exhibitors can download the “K-Lead” app onto their own smart phone or tablet and transform their device into an instant, easy lead retrieval system and capture participants’ full contact information with a quick scan of their badge.

The advantages of the “K-Lead” application:

• Effortless process using registration badge barcode.
• Allows to immediately view the leads information.
• Ability to insert exhibitor’s comments for each lead.
• Application is available for download from Apple store or Google play: “K-Lead App”.
• Cost per unit – USD 700 (excluding 4% credit card charges fees, excluding VAT if applicable)

The Application should be installed on your company/personal device (tablet/smart phone). Operational information will be sent in due course.

To order “K-Lead” Application, please access the Exhibitor’s Portal https://exhibitorportal.kenes.com

Deadline: Monday, 13 October
Onsite rate will be applied for order received after above deadline.

Please note:

• Device is not included. The Application should be installed on your company/personal device (tablet/smart phone).
• In accordance with the general data protection regulation (GDPR), Kenes Group has updated its privacy policy. You can view our updated privacy notice here.
  Kenes will not share delegate’s personal data with third parties without their consent.
  Please note that similarly to sharing a business card, presenting delegate badge for scanning at exhibition booths or industry symposia constitutes an expression of consent to share their personal details with the company that is scanning their badge so that it may contact them in the future.
• Barcodes on delegate’s badges contain contact information as supplied by the delegate or the agency responsible for the registration process of the delegate. We regret that in some cases, as when group registration is completed by a company, we may not be in possession of the full contact details.
• In addition, please note that neither Kenes Group nor the Organising Committee is responsible for the content of the information.

Unlock the Power of K-Lead Plus: 

• Automated Follow-up Emails: Immediately after scanning, send personalized emails to every lead. Make every connection count without lifting a finger! 
• Tailored Email Customization: Craft the perfect message with customizable subject lines, email content, and signatures. Attach PDFs to add a polished, personal touch that stands out. 
• Timely Engagement: Say goodbye to the hassle of manual follow-ups. K-Lead Plus handles it by sending tailored emails right after each scan, keeping your brand top of mind. 
• Trackable Insights: Monitor how your emails perform with engagement metrics. Learn what works and refine your strategies for maximum impact, ensuring you’re always improving. 
• Compatibility: K-Lead Plus requires at least one K-Lead license purchased. 

Cost for K-Lead Plus: USD 750 

Key Notes for K-Lead and K-Lead Plus: 

• Device Not Included: The application must be installed on your personal or company device (tablet/smartphone). 
• Reliable Data: Participant badge barcodes carry contact details as provided by registrants or their agencies. Note: Group registration may contain generalized information. 
• Content Responsibility: Information content is managed by the registrant or their agency, not Kenes Group or the Organizing Committee. 
• Easy Reservation: Secure your Wireless Barcode Reader by returning the completed credit card form. 
• GDPR Compliance: We’ve updated our privacy policy in compliance with GDPR. Your personal data won’t be shared without consent. Presenting your badge for scanning implies consent to share your details. 
• By purchasing the K-Lead and the K-Lead Plus, Exhibitors and Sponsors agree to Data Processing Agreement. 

How to order K-Lead and K-Lead Plus? -> Please access the Exhibitor’s Portal https://exhibitorportal.kenes.com

Maximize your Participant Experience – Use our innovative technologies for your Symposium

Kenes is proud to deliver a wide variety of quality onsite technology products and services.
We offer:

• Live Streaming and many more products designed for capturing and recording symposium content.
• Voting, Evaluations, and more products designed for increasing participant’s interaction during symposium sessions.
• Translation services for any language: We can provide the traditional solution with local interpreters and hiring headphone receivers. Alternatively, we offer app translation with remote interpreters. In this case the participants stream the translation through an app on their smartphones.

We also provide tailor made customized solutions – contact us to make it happen!

PLEASE NOTE: All product solutions are offered exclusively by Kenes Group.

Please contact us to discuss your needs and our relevant solutions.

Please submit your order by Thusday 25 September
Orders received after the deadline will incur rush fees

Virtual Room Branding Package – Relevant only in occasion of Live Streaming purchased.
The price for all four elements is 2500 EUR + VAT, if you want to include it, please contact isabau@kenes.com.

1. Waiting Room Branding
   This is the first slide participants will see when entering the session virtual room, while waiting for the
   symposium to begin (the virtual room is accessible 5 min prior to the start time of the session).
   Specifications: MP4, 1920×1080, up to 5 mins
   Click here to view example.
2. Live Q&A Video
   This slide will be shown when switching from the pre-recorded presentation/s to the live Q&A segment of the session, to avoid seeing a black screen during this transition.
   Specifications: MP4, 1920×1080, up to 5 mins
   Click here to view an example.
3. “Thank You” Slide (End of Session Slide)
   This slide will be shown at the end of the session following the Q&A segment, and can be used to refer the audience to your booth or company website etc. (Note: the slide is not clickable)
   Specifications: 1920/1080 pixels, JPEG
   Click here to view an example.
4. Company logo
   This logo will be shown on the top right corner of the video player.
   Specifications: 32 x 32 pixels, PNG/JPEG

DSV Fairs & Events Spain has been nominated as the official freight & onsite handling contractor for this conference.

For safety, insurance, and efficiency reasons, DSV are the sole official contractor to handle cargo inside the venue.

DSV offers the following services:
Customs clearance, delivery to the stand, freight forwarding, manpower & trolleys for un-loading/loading during build-up and dismantling, storage of empty crates, transportation to and from the Exhibition Hall and onsite supervision.

Contact information:
DSV Fairs & Events Spain

Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842
Mobile:+34 628930293

Lorena PerdomoLorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837
Mobile +34 627582484

For Shipping Instructions – clicK HERE TBC

Stand builders are prohibited from using trolleys during set-up and dismantling periods. Kindly note that the official contractor is the exclusive agent for move-in and move-out of the venue.
Exhibitors and stand builders are free to deliver their goods or to pick their goods up from outside the venue. Those who use their own facilities up to the venue are requested to coordinate their time schedule and unloading of their cargo into the venue with DSV.

Insurance of Goods

• All cargo should be insured from point of origin.
• DSV will be able to assist if needed.

Important Information Regarding Direct Deliveries to the Venue: 

Road freight:
All direct vehicles going to the venue must pre-book an unloading/reloading time slot before arrival . DSV will provide a time slot reference doc for your vehicle that must be shown to DSV staff upon arrival.

Courier:
Courier companies (FedEx, UPS, DHL, etc.) cannot do the customs clearance of shipments for events or exhibitions as they need an importer with local country tax ID. Please avoid sending cargo with them.
We do NOT recommend shipping materials such as brochures, flyers, bag inserts, lanyards, and small gifts via international courier due to customs regulations and entry restrictions of such items. We suggest producing these materials locally in Buenos Aires if possible.

In case you send goods through courier companies get in touch with DSV in advance to ensure a viability and a smooth clearance.

Please contact DSV for tailor made instructions.

Any deliveries made directly to the venue without going through DSV, will be at the exhibitor’s own risk. If goods do not arrive on time or are mislaid, the organizers and DSV will not take any responsibility.

Exhibitors who choose to proceed with direct deliveries must strictly adhere to the following guidelines:

• Please schedule your deliveries for arrival between 01 June and 06 June, during the official working hours (click here)
• Direct deliveries to the Hilton MUST be coordinated in advance with DSV.
• Contact person: Olimpia Rodrigalvarez |E-mail: olimpia.rodrigalvarez@dsv.com| Mobile: +34 628930293
• All deliveries must have a special label attached. These labels can be obtained from DSV.
• Please be advised that neither the organiser nor the venue can accept deliveries on an exhibitor’s behalf and arrangements must be made for a booth/company representative to be available when deliveries are made.
• As a courtesy to the delegates and your fellow exhibitors, deliveries or the removal of any equipment to/from booth must be made 30 minutes before or after exhibition opening