Each supporter has received an e-mail with login details to access the Portal. The Portal enables Supporters to:

• Submit company logo and profile
• Order lead retrieval (badge scanners)
• Submit deliverables as per your contract.

Link to access the Portal https://exhibitorportal.kenes.com

Notes:

• The login details has been sent to the person signing the contract. This person is responsible for passing on the login details to third party if needed.
• Access to all Portal services will be available only after submission of your company profile and logo.
• Only deliverables as indicated in your contract, should be submitted via the Portal. Items not included in your contract will not be processed.

Kenes Contacts:

Congress Secretariat
Kenes Group
Rue François-Versonnex 7
1207 Geneva, Switzerland
Tel:  +41 22 908 0488
E-mail: wspid@kenes.com

Exhibition Manager and Industry Symposia Coordinator
Ivette Sabau
E-mail: isabau@kenes.com

Industry Liaison & Sales
Cristobal Bozdogan
Tel: +34 662-38-73-56 | E-mail: cbozdogan@kenes.com

Registration Specialist
Mihaela Tsoneva
Tel: +359885440701 | E-mail: reg_wspid25@kenes.com

Audio Visual Coordinator
Mike Perching
E-mail: nest@nest-av.com

Programme Coordinator
Netta Dafne
Tel: +972 54 4350501 | E-mail: ndafne@kenes.com

Product Marketing Coordinator
Olaya Espejo
E-mail: oespejo@kenes.com

Contractors:

Catering
BITEC
Papassanan Kaewpanpong
E-mail: Papassanan.K@bhirajburi.co.th
Catering services are  exclusive to BITEC.

Onsite Logistic Agent, Material Handing & Customs Clearance Agent
DSV Fairs & Events Spainite
Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842
Lorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837

Internet
Ivette Sabau
E-mail: isabau@kenes.com

Furniture / Graphics & Signage
PX SYSTEM CO., LTD.
Minmunta Phusitchotiwat (Min)
Tel: +66 (0) 2180-0171-6 Ext. 205
E-mail: minmunta@pxsystem.com

April Soe
E-mail: april.soe@pxsystem.com

Hostesses & Temporary Staff Hire
TBC
TBC
Tel:
E-mail:

• Industry Symposia For an overview of the sessions taking place, please click on Industry Sessions.

Important Notes:

• Industry Supported Sessions are not included in main conference CME/CPD credits.
• In order to support you in the best possible way, please share your plans and requirements with us. This information is invaluable for the success of your symposium. Please coordinate directly with the Industry Coordinator Ivette Sabau at: isabau@kenes.com
• We recommend arriving early to set up the hall prior to the start of your Symposium. A member of the Kenes Operational team will be available onsite should you need any assistance.
• Handouts are allowed be distributed at the entrance to the Symposium hall; however, it is NOT permitted to place material on the seats inside the hall.
• Printed tent cards placed on the head table are allowed and should be produced and provided by supporter.
• We ask presenters to follow the time schedule precisely in order for the day’s events may run smoothly. The updated scientific program can be found on the WSPID 2025 Congress Program
• Blackout Policy: we respectfully request that all supporters (sponsors, exhibitors, special interest groups, and other stakeholders) comply with the conference blackout policy and refrain from holding organized meetings or events in parallel to the scientific program.

• Catering is exclusive to BITEC and should be ordered in advance.
• Lunch boxes can be taken into the symposium halls.
• Other arrangements – upon request. If you would have any different F&B request for your symposium, please contact the Industry Coordinator first Ivette Sabau at isabau@kenes.com, so we can check for you.
• Supporters who wish to order Lunch boxes for their symposium or any food and beverages for their meeting/hospitality room are welcome to do so directly with Papassanan Kaewpanpong at Papassanan.K@bhirajburi.co.th.
• Deadline: Thrusday, September 18
• Please take into consideration that lunch and refreshments will be served in the Exhibition Hall according to the Congress timetable.
• If you are planning to offer catering together with the symposium, it is recommended to indicate this in all publications (as long as it is in line with the supporter’s internal compliance policy).

We strongly recommend scheduling a technical rehearsal in the hall itself and testing the Presentations during that rehearsal. Please make arrangements directly with the Congress Audio Visual Coordinator, Mike Perchig at: nest@nest-av.com. A technical rehearsal is offered free of charge; however additional charges may apply, depending on hall availability, rehearsal requirements and overtime of the technicians.

As indicated in the sponsorship agreement, the supporting company, in addition to the support fee, must cover all speakers’ expenses, including registration fees, accommodation and travel expenses. This also applies in the case where the Sponsored Symposium speakers have already been invited by the WSPID congress.

Sponsored symposia will be recorded onsite and become available to be viewed ‘on-demand’ via the WSPID 2025 Online Platform after the Conference.

It takes us up to 72 hours to process the recording and send it to the supporter for review and approval before uploading to the virtual platform. Once approved, it takes us up to 24 hours to upload the recording to the virtual platform.

If you wish to have the session also live streamed, for further information and costs, please contact Olaya Espejo by e-mail: oespejo@kenes.com

tbc

Sponsored Sessions Halls

You can explore each hall individually. Click here to explore the venue layout. You can zoom in on specific areas, view hall details, and see photos of the rooms.

Take a walk through the venue with Virtual tour.

BH1:

• Open the interactive map here .Take a walk through the venue with Virtual tour
• Within the Bhiraj Hall section. Click on Bhiraj Hall 1 to access the full layout. (Level 1)
• You can also view a reference image below:

Amber 1-3 :

• Open the interactive map here .Take a walk through the venue with Virtual tour
• Within Meeting room section. Click on Amber 1-2-3 to access the full layout. (Level 2)
• You can also view a reference image below:

Nile 3 – 4:

• Open the interactive map here .Take a walk through the venue with Virtual tour
• Within Meeting room section. Click on Nile 1-2-3 to access the full layout. (Level 2)
• You can also view a reference image below:

Audio-Visual (AV) Equipment Onsite

To be avaiable soon

• BH 1
• Amber 1-3
• Nile 3-4

If you are using a PowerPoint presentation (or any other PC-based application), please note that you have to deliver it on a USB Memory stick to one of the technicians in the Speakers’ Ready Room as soon as you arrive at the Venue in the morning – and at least 2 hours before the start of the session.

Please note that only conference computers are used in the session halls. These are supplied with Office 2019 (at least) and the native ratio of the projection on the screens in the halls is 16:9.

If you include video clips in your PowerPoint presentation, be sure to test it with the technician in the Speakers’ Ready Room at least 2 hours before the start of the session or as soon as you arrive at the venue in the morning. Please make sure to check it with the technician in the session hall where your lecture is taking place, during a coffee or lunch break prior to your session, at least 30 minutes before the start of the session – even after checking it in the Speakers’ Ready Room.

Important Note for Macintosh Users

To use MAC presentations on the PC compatible conference computer, please note that you need to prepare it according to the instructions below, before taking it to the speaker room:

• Convert it to PowerPoint or PDF. Use a common font, such as Arial, Times New Roman, Verdana etc. (Special characters might be changed to a default font on a PowerPoint-based PC).
• Insert the images as JPG files (and not TIF, PNG or PICT – these images will not be visible on a PowerPoint based PC).

If you have already finalized the speakers who will give a talk in your symposium, please share with us their details as soon as possible. Kindly submit the speakers’ names by Monday 1 September.  Please specify country and email address for each speaker.

Please submit the final symposium program using the attached Agenda-Format via email to the Industry Coordinator Ivette Sabau at: isabau@kenes.com as early as possible and no later than Monday 1 September.

WSPID one speaker lecture policy with regards Industry speakers: A speaker may now present one talk in a Scientific CME accredited session and one talk in an Industry session; however, he/she is limited to speak in one industry session only. In other words, the same speaker is not allowed to speak in two different industry sponsored sessions so it is important to check that your speakers have not already accepted to talk in any other industry session when inviting them for your session.

Please ensure your speakers are aware of above policy before accepting to talk in your symposium.

The final session agenda should include the following information:

• Session Title (up to 110 characters including spaces)
• Session Description (up to 200 words, you can also include hyperlinks inside of it)
• Speaker Presentations Titles
• Timing – duration of each speaker presentation and full timing of the agenda
• Speaker/Moderator Full Name
• Speaker/ Moderator Country
• Speaker/ Moderator E-mail
• Speaker/ Moderator Affiliation

Speaker/ Moderator Bio and Photo (please see specs below):

• Speaker Bio – up to 200 words.
• Speaker Photo – 180×240 px, JPG Format

In case of any changes to your symposium title or program after the initial submission, please update the Industry Coordinator Ivette Sabau at: isabau@kenes.com

Symposium Promotion

Due to accreditation criteria for this conference, which is CME certified, the following rules must apply:
Guidelines to follow when creating your promotional items and content:

• WSPID logo should NOT be used in any promotional materials created by the supporter.
• Materials created by companies should NOT utilize the main event marketing look and feel.
• When promoting your symposium, please always indicate on any of your promotional materials: This session is not included in the main event CME/CPD credit
• When promoting your symposium, you are allowed ​to use the phrase: Official symposium of the World Congress of the World Society for Pediatric Infectious Diseases 2025
• When creating adverts for mobile app, program book and mailshots it is allowed to promote product, symposia or company promotion. Only when promoting symposia please always indicate the following text inside: This session is not included in main Congress CME/CPD credit

Advertisement in the Mobile App – Carousel Image

Supporters who are entitled to an advertisement in the mobile app, are kindly requested to submit the file via email to the Industry Coordinator Ivette Sabau at isabau@kenes.com by Monday 22 September.

• File format: PNG or JPG (up to 800kb)
• Size: 780px x 1688px

We recommend avoiding using small text, so the advert can be readable when displayed on a mobile screen.

Promotional Email Blast – Exclusive

For supporters entitled to an exclusive e-mail blast as per their signed contract, kindly submit the files by Monday 15 August via email to the Industry Coordinator Ivette Sabau at isabau@kenes.com. Please send the HTML version of your mailshot and other relevant files together in zip folder and send us everything with the subject line.

Please click here to download the e-mail blast design requirements. These guidelines should be forwarded to your web-designer/Programmer.

Important notes:

• In case the webmail is promoting a sponsored symposium, please include the following disclaimer:
  This session is not included in main event CME/CPD credits.
• It is not allowed to use the WSPID logo. The conference banner will be added to the webmail’s header by Kenes.
• The “From” field will be “WSPID™ 2025 Supporters”
• The exact launch date will be determined by Kenes in due course. The E-mail Blast will be sent out to the pre-registered delegates who have agreed to receive promotional material from supporters.
• Content received after the deadline may be processed for an additional fee of EUR 500.

Push Notification via Mobile App

For supporters entitled to push notification via the mobile app as per their signed contract, kindly submit the text by Monday 15 August by e-mail to Ivette Sabau at isabau@kenes.com  according to below guidelines:   

• Message title – Maximum 40 characters including spaces
• Message body – Maximum 140 characters including spaces

Important:

• Please specify your preferred date and time (Thailand local time) when submitting the text.
  We will do our best to accommodate this request. The final schedule of the push will be determined closer to the conference, considering the overall push notifications schedule of the conference.
• Push notifications will be sent out during official breaks only in order not to disturb the participants who are inside session halls when sessions are taking place.
  The updated program timetable including list of breaks can be found on the conference website under “Scientific Program” page (click here).
• Content is subject to the approval of WSPID.
• Please make sure to indicate company name either on the title or in the message body.
• Kindly note:
  • Push Notifications are sent only to participants who download the app and accept to receive notifications.
  • Push notifications look different across various browsers, device types, and operating systems.

Symposium supporters have the option to create signage promoting their symposium according to the below guidelines. The symposium signage should be produced by the supporter. Please make sure to follow the guidelines specified at the beginning of this section.

Session Hall Signage

Self-Standing Sign at the Entrance
One stand-alone sign to be placed at the entrance of the session hall 30 minutes prior to the sessions published start time. Please make sure to indicate the following disclosure on the sign: This session is not included in main event CME/CPD credits.

Stage Banners

1 x free standing vertical sign to be placed on/next to the stage. Maximum dimensions: 150cm wide x 250cm high.

Session in the Exhibition Area

Self-standing Sign

The Supporter is entitled to place one sign (W85cm x H200cm) advertising the Symposium on the day of the session only. The sign may be placed in the exhibition area during exhibition opening hours. Please liaise onsite with the Industry Coordinator and Exhibition Manager regarding exact time and location.

Notice:
Due to CME/CPD accreditation criteria, you may not place signage advertising your symposium in any other locations unless coordinated with Kenes staff onsite.

Symposium Badges
Each symposium organiser is entitled up to 10 Symposium badges which allow access to their Industry Session only. These badges will not display individual names.

Symposium badges will be prepared upon request only and can be collected at the Registration desk 2 hours prior to start of your Industry session. Symposium Badges needs to be returned to the Registration desk after the session has ended.

Wi-Fi

Complimentary Wi-Fi will be provided by the congress during official congress days at most areas. This public Wi-Fi connection is limited for basic web browsing or checking e-mails.

Should you require Wi-Fi or an internet line during your symposium or for your meeting room, please let us know in advance and we will send you a quote.

Wired internet and Wi-Fi connection may be ordered through Kenes until Monday 22 September. Please contact the Industry Coordinator  Ivette Sabau isabau@kenes.com

Meeting Rooms / Hospitality Rooms

Supporters interested in renting a meeting room during WSPID 2025 Congress should contact Industry Liaison & Sales, Cristobal Bozdogan , at cbozdogan@kenes.com.

Waste Disposal

Please note that it is the supporter’s responsibility to leave the symposium session hall in a clean and tidy manner once the symposium has finished. Any items such as leaflets, banners, roll-ups must be removed from the hall at the end of the session. Any discarded waste, including promotional material, left behind will be removed by the conference organisers at the expense of the supporter concerned.

Lead Retrieval systems are a helpful tool for receiving participants’ contact information when they visit your booth. The information obtained by lead retrieval system enables Exhibitors to enhance their database by securing valuable leads for further marketing and communication.
We are pleased to offer you the “K-Lead” Application: exhibitors can download the “K-Lead” app onto their own smart phone or tablet and transform their device into an instant, easy lead retrieval system and capture participants’ full contact information with a quick scan of their badge.

The advantages of the “K-Lead” application:

• Effortless process using registration badge barcode.
• Allows to immediately view the leads information.
• Ability to insert exhibitor’s comments for each lead.
• Application is available for download from Apple store or Google play: “K-Lead App”.
• Cost per unit – USD 700 (excluding 4% credit card charges fees, excluding VAT if applicable)

The Application should be installed on your company/personal device (tablet/smart phone). Operational information will be sent in due course.

To order “K-Lead” Application, please access the Exhibitor’s Portal https://exhibitorportal.kenes.com

Deadline: Monday, 13 October
Onsite rate will be applied for order received after above deadline.

Please note:

• Device is not included. The Application should be installed on your company/personal device (tablet/smart phone).
• In accordance with the general data protection regulation (GDPR), Kenes Group has updated its privacy policy. You can view our updated privacy notice here.
  Kenes will not share delegate’s personal data with third parties without their consent.
  Please note that similarly to sharing a business card, presenting delegate badge for scanning at exhibition booths or industry symposia constitutes an expression of consent to share their personal details with the company that is scanning their badge so that it may contact them in the future.
• Barcodes on delegate’s badges contain contact information as supplied by the delegate or the agency responsible for the registration process of the delegate. We regret that in some cases, as when group registration is completed by a company, we may not be in possession of the full contact details.
• In addition, please note that neither Kenes Group nor the Organising Committee is responsible for the content of the information.

Unlock the Power of K-Lead Plus: 

• Automated Follow-up Emails: Immediately after scanning, send personalized emails to every lead. Make every connection count without lifting a finger! 
• Tailored Email Customization: Craft the perfect message with customizable subject lines, email content, and signatures. Attach PDFs to add a polished, personal touch that stands out. 
• Timely Engagement: Say goodbye to the hassle of manual follow-ups. K-Lead Plus handles it by sending tailored emails right after each scan, keeping your brand top of mind. 
• Trackable Insights: Monitor how your emails perform with engagement metrics. Learn what works and refine your strategies for maximum impact, ensuring you’re always improving. 
• Compatibility: K-Lead Plus requires at least one K-Lead license purchased. 

Cost for K-Lead Plus: USD 750 

Key Notes for K-Lead and K-Lead Plus: 

• Device Not Included: The application must be installed on your personal or company device (tablet/smartphone). 
• Reliable Data: Participant badge barcodes carry contact details as provided by registrants or their agencies. Note: Group registration may contain generalized information. 
• Content Responsibility: Information content is managed by the registrant or their agency, not Kenes Group or the Organizing Committee. 
• Easy Reservation: Secure your Wireless Barcode Reader by returning the completed credit card form. 
• GDPR Compliance: We’ve updated our privacy policy in compliance with GDPR. Your personal data won’t be shared without consent. Presenting your badge for scanning implies consent to share your details. 
• By purchasing the K-Lead and the K-Lead Plus, Exhibitors and Sponsors agree to Data Processing Agreement. 

How to order K-Lead and K-Lead Plus? -> Please access the Exhibitor’s Portal https://exhibitorportal.kenes.com

Maximize your Participant Experience – Use our innovative technologies for your Symposium

Kenes is proud to deliver a wide variety of quality onsite technology products and services.
We offer:

• Live Streaming and many more products designed for capturing and recording symposium content.
• Voting, Evaluations, and more products designed for increasing participant’s interaction during symposium sessions.
• Translation services for any language: We can provide the traditional solution with local interpreters and hiring headphone receivers. Alternatively, we offer app translation with remote interpreters. In this case the participants stream the translation through an app on their smartphones.

We also provide tailor made customized solutions – contact us to make it happen!

PLEASE NOTE: All product solutions are offered exclusively by Kenes Group.

Please contact us to discuss your needs and our relevant solutions.

Please submit your order by Thusday 25 September. Orders received after the deadline will incur rush fees

DSV Fairs & Events Spain has been nominated as the official freight & onsite handling contractor for this congress. For safety, insurance, and efficiency reasons, DSV are the sole official contractor to handle cargo inside the venue.

DSV offers the following services: Customs clearance, delivery to the stand, freight forwarding, manpower & trolleys for un-loading/loading during build-up and dismantling, storage of empty crates, transportation to and from the Exhibition Hall and onsite supervision.

Contact information:

DSV Fairs & Events Spain

Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842

Lorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837

For Shipping Instructions –DSV ES – Shipping instructions WSPID 2025 Bangkok

Stand builders are prohibited from using trolleys during set-up and dismantling periods. Kindly note that the official contractor is the exclusive agent for move-in and move-out of the venue. Exhibitors and stand builders are free to deliver their goods or to pick their goods up from outside the venue. Those who use their own facilities up to the venue are requested to coordinate their time schedule and unloading of their cargo into the venue with DSV.

Insurance of Goods: All cargo should be insured from point of origin. DSV can assist if needed

Important Information Regarding Direct Deliveries to the Venue: 

Courier:

Courier companies (FedEx, UPS, DHL, etc.) cannot do the customs clearance of shipments for events or exhibitions as they need an importer with local country tax ID. Please avoid sending cargo with them.

In case you send goods through courier companies contact DSV in advance to ensure viability and smooth clearance. Any deliveries made directly to the venue without going through DSV will be at the exhibitor’s own risk.  Please contact DSV for tailor made instructions.

Any deliveries made directly to the venue without going through DSV, will be at the exhibitor’s own risk. If goods do not arrive on time or are mislaid, the organizers and DSV will not take any responsibility.

Exhibitors who choose to proceed with direct deliveries must strictly adhere to the following guidelines:

• All deliveries must have a special label attached. These labels can be obtained from DSV.
• Please be advised that neither the organiser nor the venue can accept deliveries on an exhibitor’s behalf and arrangements must be made for a booth/company representative to be available when deliveries are made.
• As a courtesy to the delegates and your fellow exhibitors, deliveries or the removal of any equipment to/from booth must be made 30 minutes before or after exhibition opening